General Terms and Conditions of Sale
The online sales site www.lara-ethnics.fr is managed by the company SARL LARA with a share capital of € 30,000 whose headquarters is located at 290 avenue Maurice Trintignant, 30900, Nîmes, registered in the Trade and Companies Register of Nîmes under number 39960070900048.
It is hereby specified that these conditions govern the sale of its products by SARL LARA to any individual or legal entity making a purchase via the website www.lara-ethnics.fr, hereinafter referred to as "the CLIENT".
These General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between SARL LARA and the CLIENT for the sale of products ordered.
Any order made on the website www.lara-ethnics.fr requires that the CUSTOMER accepts beforehand and without reserve the General Conditions of Sale in their entirety.
In case of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the Website.
SARL LARA reserves the right to adapt or modify its General Terms and Conditions of Sale at any time and without prior notice, the adaptations or modifications being then applicable to all orders subsequent to the adaptations or modifications.
In case of modification, the General Terms and Conditions of Sale applicable to the CLIENT's order are those that were online and that the CLIENT accepted on the day of placing the order.
SARL LARA may, in addition, establish General Terms and Conditions of Sale for specific categories of customers, determined on the basis of objective criteria, which may differ from the present General Terms and Conditions of Sale. In this case, the Categorical General Terms and Conditions of Sale shall apply to all operators meeting these criteria.
Article 1 - Definitions
The terms and expressions identified by a capital letter in the General Terms and Conditions of Sale have the meaning indicated below (whether they are used in the singular or plural).
- General Terms and Conditions of Sale: refers to the present document, i.e. the terms and conditions applicable in the relationship between SARL LARA and the CLIENT.
- Order: shall mean the CLIENT's purchase order for one or more Products or Services placed using the www.lara-ethnics.fr website via the Customer Service Department.
- Internet Site: shall designate the Internet site accessible at www.lara-ethnics.fr
- Product: shall designate a product or service offered for sale on the Site www.lara-ethnics.fr
- CUSTOMER: shall designate a Natural or Legal Person, consumer, who uses the www.lara-ethnics.fr website and acquires one or more Products for his/her personal needs, having previously adhered to the General Terms and Conditions of Sale.
Article 2. Purpose
These General Conditions of Sale aim to define the contractual relationship between SARL LARA and the CLIENT and the conditions applicable to any purchase made through the website www.lara-ethnics.fr
By accepting these Terms and Conditions, THE CUSTOMER declares that he/she has reached the age of majority in his/her country, state or province of residence, and has given his/her consent to allow any minor dependent on him/her to purchase on this online sales site.
The use of SARL LARA's products for any illegal or unauthorized purpose is prohibited.
SARL LARA reserves the right to modify these Terms and Conditions at any time, in order to comply with any new regulation or in order to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the order by the CLIENT.
Article 3. Prices
The prices appearing on the product sheets of the internet catalogue are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of products.
SARL LARA reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalogue on the day of the order will be the only one applicable to the CLIENT.
The products remain the property of www.lara-ethnics.fr until full payment is received by SARL LARA.
The products in promotion will be indicated by a sticker "PROMOTION" or by a crossed out Price, the promotions are valid within the limit of stocks available at the time of the order and during the period of posting.
For CUSTOMERS outside mainland France, www.lara-ethnics.fr is obliged, in accordance with the law in force, to charge VAT on orders sent to most countries of the European Union and French overseas departments and territories.
For CUSTOMERS outside the European Union and French Overseas Departments and Territories, orders are not subject to VAT, but may be subject to local taxes and customs duties in force in the country of receipt. These duties and sums are not the responsibility of www.lara-ethnics.fr. They are the responsibility of the CUSTOMER.
Warning: Any inaccurate information provided by the CUSTOMER in order to evade VAT may result in civil fines and criminal prosecution.
The prices of the Products indicated on the www.lara-ethnics.fr website do not include the processing and shipping costs which are invoiced in addition to the price of the Products purchased and according to the total amount of the order.
The processing and shipping costs of orders vary depending on the countries to which the orders are shipped. SARL LARA reserves the right to modify the amount of processing and shipping costs at any time, it being understood, however, that the amount of processing and shipping costs shown on the site on the day of the order will be the only amount applicable to the CLIENT.
Article 4. Order
The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. SARL LARA reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
To order Products on the website www.lara-ethnics.fr, the CUSTOMER must create an account by providing the information required in the registration form.
To this end, the CUSTOMER declares that he/she will provide complete personal information that is not erroneous and that will enable him/her to be accurately identified in any situation. Any false or slanderous personal information may lead to the closure of the CUSTOMER's account and the cancellation of their Order.
The account creation section is accessible directly from the main menu bar. Each time the CUSTOMER visits the site, if he/she wishes to order or consult his/her account (status of orders, personal information, etc.), he/she must identify himself/herself using this information.
The seller shall archive the order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.
The computerised records of the seller will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Article 5. Products
Each product on the online sales site www.lara-ethnics.fr is accompanied by a description. The photographs of the products are as accurate as possible but cannot ensure a perfect similarity with the product offered, particularly with regard to colours.
Article 6. Payment
The price of the Products, the logistical preparation and shipping costs are payable in full by the CUSTOMER at the time the Order is placed.
The www.lara-ethnics.fr website may offer the Customer the possibility of paying for the order by different means of payment, as follows
- By credit card:
After choosing the method of payment by credit card, the Customer is redirected to the secure interface of the payment system in order to enter his/her personal credit card details in complete security. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.
- By Paypal:
After choosing the Paypal payment method, the Customer is redirected to the secure interface of the Paypal payment system in order to enter his/her payment details in complete security. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by Paypal is irrevocable.
Article 7. Right of Withdrawal
In accordance with article L121-21 of the French Consumer Code, the Customer has a period of fourteen working days from the date of receipt of their order to exercise their right of withdrawal and thus return the product to the seller for exchange without penalty.
The products must be returned in their original packaging, unused, accompanied by the initial signed delivery note. The cost of return is at the expense of the Customer.
Any damaged, torn, or impacted products will not be refunded or exchanged.
The customer must return by email the completed returns form that you received with your order.
The exchange or refund will only be effective after examination of the returned product, within a maximum of two months. Any product that is returned outside the described procedures will not be accepted.
Article 8. Delivery
Once payment for the Order has been received, the Products will be delivered to the delivery address indicated by the CLIENT when the Order was placed. An e-mail will be sent to the CUSTOMER to inform them of the shipment of the Products. The CUSTOMER may choose between different delivery methods.
Shipping costs are calculated according to the delivery method chosen (home, relay point, post office...), the weight of the package and the destination.
Delivery times are given as an indication only.
Article 9. Guarantee
All products offered by the company SARL LARA on the site www.lara-ethnics.fr benefit from the legal guarantee provided by Article 1641 and following of the Civil Code. In case of non-conformity of a product sold, it may be returned to SARL LARA who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by email to firstname.lastname@example.org or by post to the following address SARL LARA, 290 avenue Maurice Trintignant, 30900, Nîmes, within thirty days after delivery.
In order to benefit from the product guarantee, it is imperative to keep the purchase invoice of the product. The starting date of the guarantee is the date of the invoice. Any guarantee is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, in the event of normal wear and tear of the goods or force majeure.
Article 10. Responsibility
SARL LARA has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. SARL LARA shall not be held liable for any inconvenience or damage inherent in the use of the Internet network, including loss of data, intrusion, viruses, service disruption, and other unintended problems, or any event qualified as force majeure, in accordance with the case law.
The computerized registers kept in SARL LARA's information systems under reasonable security conditions will be considered as proof of communication, orders and payments between SARL LARA and the Customer.
SARL LARA declines all responsibility in case of incomplete or erroneous e-mail address and/or physical address and cannot be held responsible for the consequences of a possible error in this information (impossibility or delay of delivery of the product).
Article 11 - Security
The www.lara-ethnics.fr website is subject to a security system: the www.lara-ethnics.fr website has adopted the SSL (Secure Socket Layer) encryption process and all the scrambling and encryption processes have been reinforced to protect all sensitive data linked to the means of payment as effectively as possible.
Article 12 - Intellectual property
All texts, comments, works, illustrations and images reproduced on the www.lara-ethnics.fr website are reserved under copyright and intellectual property law for the whole world.
As such, and in accordance with the provisions of the intellectual property code, only private use is authorised, subject to different, even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the www.lara-ethnics.fr website is strictly forbidden, whether in the form of a photo, logo, visual or text.
Article 13. Personal data
All the data that THE CUSTOMER confides on the website www.lara-ethnics.fr is done so in order to allow the processing of his/her order.
In accordance with the law n°78-17 of 6 January 1978 relating to information technology, files and freedoms, THE CUSTOMER has the right to rectify, consult or modify and delete the data he/she has communicated to the seller. This right can also be exercised online.
SARL LARA reserves the right to collect personal data from users when visiting the site www.lara-ethnics.fr, when placing an order, when registering for the newsletter, when sending a complaint or remarks on the website www.lara-ethnics.fr, by e-mail and on social networks.
SARL LARA reserves the right to collect information on the buyer including by using cookies. The cookie is a computer file stored on the hard disk of the Customer's computer. Its purpose is to indicate a previous visit of the Customer or Prospect on the site www.lara-ethnics.fr. The Customer data collected by SARL LARA may be the following: surname, first name, title, email address, postal address and delivery address, telephone number.
These Customer and Prospect data are collected in the context of orders placed on the site www.lara-ethnics.fr, the processing of complaints or questions relating to orders or products in a framework of purely marketing information on products and news of the brand to provide a real quality of service and information on the activities of SARL LARA.
The recipients of this data are the customer service and e-commerce marketing internal to SARL LARA. SARL LARA may transmit your personal data to
- to its distributors, partners or licensees (name, first name and email only) who may use them to send marketing and product information about the brand and products.
- to some of SARL LARA's service providers who help it execute your order, deliver your products, collect your payment, it being understood that said service providers are bound by contract to confidentiality as well as to compliance with the laws in force concerning the protection of your Personal Data.
SARL LARA reserves the right to offer its customers links to other websites, without being responsible for the content or the information collection policies of these websites. LARA SARL accepts no responsibility in this regard.
In accordance with the retention principle of the General Data Protection Regulation, personal data relating to customers may not be retained beyond the time strictly necessary to manage the commercial relationship. SARL LARA undertakes to delete or archive Customer data after a period of 5 years following the last purchase, and Prospect data after a period of 3 years following the last interaction. Exceptions are the data necessary to establish proof of a right or a contract which may be archived, as provided for by the provisions of the Commercial Code relating to the duration of retention of books and documents created in the course of commercial activities, and the Consumer Code relating to the retention of contracts concluded by electronic means.
SARL LARA undertakes to maintain all appropriate safeguards to ensure that internal procedures comply with the regulations in force. LARA SARL limits access to your Personal Data to employees who are subject to appropriate confidentiality obligations, and whose contact with such Personal Data it believes is justified in the context of their duties and/or to provide CLIENT with products and services.
Article 14. Force majeure
The performance by SARL LARA of all or part of its obligations, including delivery, will be suspended in case of occurrence of a fortuitous event or force majeure that would impede or delay the execution. Are considered as such, in particular, without this list being restrictive, war, riots, insurrection, social unrest, strikes of any kind. SARL LARA will inform CLIENTS of the occurrence of an act of God or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the CUSTOMER will have the option of cancelling the order in progress, and the price of the Products ordered and the delivery charges paid will then be refunded.
Article 15. Applicable laws and competent jurisdictions
The General Terms of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic. In the event of any difficulty arising in connection with the Order, the delivery of the Products and, more generally, the performance of the sale, the CUSTOMER shall have the possibility, before taking any legal action, of seeking an amicable solution, in particular with the help of a consumer association or any other advisor of his choice.
Article 16. Mediation of consumer disputes
Any dispute of a contractual nature concerning the execution of the sales contract and/or the provision of services that could not be resolved through a complaint previously submitted to the customer service of SARL LARA, the Consumer may resort to mediation free of charge. He will contact the National Association of Mediators (ANM) either by mail by writing to 62, rue Tiquetonne 75002 PARIS or by e-mail by filling out the online form at the following address: www.anm-conso.com. The consumer can also visit the European platform for online dispute resolution.
Article 17. Customer service
For any information or question about an order, the customer service of SARL LARA is at your disposal:
- By phone: + 33 (0) 4 66 70 28 58
- By mail: email@example.com
- By post: 290 Avenue Maurice Trintignant, 30900, Nîmes